EU Telecoms BL EOOD is established in Bulgaria and supplies refurbished Apple iPhone and Apple iPad products across the European Union via third-party platforms including Back Market and Refurbed.
We are committed to protecting your personal data and processing it in accordance with the General Data Protection Regulation (GDPR).
1. Who We Are
EU Telecoms BL EOOD
Bulgaria
2. What Data We Collect
We may collect and process the following data:
- Name, email address and phone number
- Billing and delivery details provided via third-party platforms
- Order details and platform order references
- Fulfilment, delivery and customer support information
- Device serial numbers
- IMEI numbers for mobile devices
- Website usage data, cookies and analytics data where applicable
3. How We Use Your Data
- To fulfil orders placed via third-party platforms
- To manage shipping, delivery and customer support
- To track and verify devices for warranty and returns
- To prevent fraud and support device traceability
- To comply with tax, accounting and legal obligations
- To improve our website and operational processes
4. Device Identifiers
We record device serial numbers and IMEI numbers for device identification, warranty validation, returns verification, fraud prevention and theft checks.
These identifiers may be linked to transaction data where necessary to confirm the device supplied, returned or repaired.
5. Legal Basis for Processing
- Contractual necessity — to fulfil orders placed through third-party platforms
- Legal obligation — to meet tax, accounting and compliance requirements
- Legitimate interests — to support fraud prevention, device tracking, warranty management and operational improvement
- Consent — where required for optional cookies or marketing
6. Data Sharing
We may share data with trusted providers, including:
- Third-party sales platforms and marketplaces
- Payment processors
- Courier and logistics providers
- IT, hosting and customer support providers
- Professional advisers where required for legal, tax or compliance purposes
We do not sell your personal data.
7. International Transfers
Where personal data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place.
8. Data Retention
We retain personal data only for as long as necessary for the purpose it was collected.
- Order and transaction data may be retained for up to 6 years for legal, tax and accounting purposes.
- Device identifiers may be retained where necessary for warranty, returns, fraud prevention and device traceability.
9. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise your rights, contact us via the contact form on our website.
10. Cookies
Our website may use cookies to support website functionality, measure traffic and improve user experience. You can control cookies through your browser settings.
11. Contact
EU Telecoms BL EOOD
Contact us via the contact form on our website.