Questions about a device, your order, delivery, or anything else — send us a message and we'll get back to you within one business day.
For order tracking, returns and most product questions, your Back Market or Refurbed account is the fastest route — both have dedicated customer support built in.
For anything not covered by your marketplace account — questions about specific devices, grading, what's in stock, or general enquiries — use the form or contact us directly below.
Orders ship via DHL from France or Germany.
24–48h delivery across 7 EU countries.